Fix CWP Pure-FTPD FTP Connect Issue | Status: Server sent passive reply with unroutable address.

Use Case

I was using CentOS Web Panel(CWP) for the manage of web hosting and CentOS Web Panel builtin with Pure-FTPD server. But Pure-FTPD server does not allow me to connect to manage the website files. My server was setup on an EC2 instance on AWS.

Status: Server sent passive reply with unroutable address. Using server address instead.

This article will explain how to fix the issue of connecting to Pure-FTPD server on CentOS Web Panel to manage your website files.


CWP uses Pure-FTPD as the FTP server and first you need to define a passive port range in the Pure-FTPD configuration. Then make sure to allow same passive port range from server upstream firewall if has any and allow same port range from CWP CSF Firewall. In my case, I had to allow passive port range 35000 – 50000 from EC2 instance security group and CWP CSF firewall is disabled by default.


Step 01: Open and edit pure-ftpd configuration file

vim /etc/pure-ftpd/pure-ftpd.conf

Step 02: Find the line “#PassivePortRange” and remove the “#” to uncomment it and save the file.

PassivePortRange 35000 50000

Step 03: Restart Pure-ftpd server service to effect the new configuration.

service pure-ftpd restart

Now you will be able to connect to FTP space on your webspace.

That’s it. 😉

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